Refund & Cancellation Policy

SchoolTooDoo is a digital subscription service. It costs R250 per learner per month. Each learner has their own subscription, and all transactions are processed in South African Rand (ZAR) by PayFast. SchoolTooDoo is operated from and domiciled in South Africa.

Every learner you add starts with a 14-day free trial. No card or payment details are asked for or stored to begin the trial, and nothing is charged during it. The trial never becomes a paid subscription on its own. Billing only begins if you actively choose to activate a subscription and complete payment on PayFast.

You may request cancellation at any time, with no cancellation fee and no minimum contract period. Request it from Settings → Subscription & billing on your account. PayFast then confirms the cancellation and no further renewals are billed.

Access continues until the end of the period you have already paid for. Cancelling does not delete the learner's academic records — deletion is a separate request under the Privacy Notice.

Because the 14-day free trial lets you evaluate the full service before paying, monthly subscription fees for a period that has already started are generally not refunded. Cancelling stops future renewals rather than refunding the current month.

We will refund you where:

• you were charged in error, charged twice, or charged after a confirmed cancellation;
• a payment succeeded but access was never delivered and we could not restore it within a reasonable time; or
• a refund is required of us by South African consumer protection law.

Approved refunds are made in ZAR to the original payment method through PayFast. We aim to respond to refund requests within 5 business days and to process approved refunds within 10 business days of approval; the time the funds take to reflect depends on your bank or card issuer.

If a renewal payment fails, access continues for a 3-day grace period while PayFast retries. If no payment succeeds, paid features pause until a successful payment restores access. A paused account is not charged for the paused time.

For cancellations, refund requests or billing questions, contact us at schooltoodoo@gmail.com or on WhatsApp at +27 68 575 6776. Please include the learner's name and the date of the payment so we can find it quickly.